[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.ne-ko.cz\/reklamace-aneb-nedejte-se\/#Article","mainEntityOfPage":"https:\/\/www.ne-ko.cz\/reklamace-aneb-nedejte-se\/","headline":"Reklamace aneb Nedejte se!","name":"Reklamace aneb Nedejte se!","description":"Reklamace zbo\u017e\u00ed m\u016f\u017ee b\u00fdt n\u011bkdy pom\u011brn\u011b nep\u0159\u00edjemnou z\u00e1le\u017eitost\u00ed. Hlavn\u011b z toho d\u016fvodu, \u017ee pracovn\u00edk, ke kter\u00e9mu se se zbo\u017e\u00edm k...","datePublished":"2019-08-20","dateModified":"2023-06-02","author":{"@type":"Person","@id":"https:\/\/www.ne-ko.cz\/author\/#Person","name":"","url":"https:\/\/www.ne-ko.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/93f351f97d5e20a41105810347d62b8b573eebe9313df1f71432877ed17f5f1a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/93f351f97d5e20a41105810347d62b8b573eebe9313df1f71432877ed17f5f1a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"ne-ko.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.ne-ko.cz\/wp-content\/uploads\/img_a351482_w2245_t1566060619.jpg","url":"https:\/\/www.ne-ko.cz\/wp-content\/uploads\/img_a351482_w2245_t1566060619.jpg","height":0,"width":0},"url":"https:\/\/www.ne-ko.cz\/reklamace-aneb-nedejte-se\/","about":["Produkty"],"wordCount":504,"articleBody":"Reklamace zbo\u017e\u00ed m\u016f\u017ee b\u00fdt n\u011bkdy pom\u011brn\u011b nep\u0159\u00edjemnou z\u00e1le\u017eitost\u00ed. Hlavn\u011b z toho d\u016fvodu, \u017ee pracovn\u00edk, ke kter\u00e9mu se se zbo\u017e\u00edm k reklamaci dostanete, nebude nad\u0161en\u00fd z va\u0161eho po\u017eadavku. Nejd\u016fle\u017eit\u011bj\u0161\u00ed je ale ned\u00e1t se a v\u011bd\u011bt na co m\u00e1te pr\u00e1vo.
 Pokud se b\u011bhem z\u00e1ru\u010dn\u00ed lh\u016fty na v\u00fdrobku objev\u00ed vada, kter\u00e1 nen\u00ed zp\u016fsoben\u00e1 b\u011b\u017en\u00fdm opot\u0159eben\u00edm, m\u00e1te ze z\u00e1kona pr\u00e1vo vyu\u017e\u00edt reklamaci. Povinnosti prodejce v tomto sm\u011bru jsou stanoveny z\u00e1konem.
 Doba, b\u011bhem kter\u00e9 je zbo\u017e\u00ed v tzv. z\u00e1ru\u010dn\u00ed dob\u011b b\u00fdv\u00e1 ze z\u00e1kona stanovena nejm\u00e9n\u011b na dva roky. Jeden z reklamn\u00edch tah\u016f prodejc\u016f v dne\u0161n\u00ed dob\u011b je ten, \u017ee prodejce z\u00e1ru\u010dn\u00ed dobu prodlou\u017e\u00ed. D\u016fle\u017eit\u00fd je \u010dasov\u00fd \u00fadaj, kter\u00fd je uveden ve smlouv\u011b.
 
 K reklamaci sta\u010d\u00ed jak\u00fdmkoliv zp\u016fsobem dolo\u017eit, \u017ee jste u dan\u00e9ho prodejce p\u0159edm\u011bt koupili. Nen\u00ed tedy t\u0159eba \u00fa\u010dtenka, m\u016f\u017ee j\u00edt klidn\u011b i o v\u00fdpis z bankovn\u00edho \u00fa\u010dtu. Obl\u00edbenou v\u011btou obchodn\u00edk\u016f je tak\u00e9 ta o p\u016fvodn\u00edm obalu. V z\u00e1kon\u011b v\u0161ak nic takov\u00e9ho nenajdete. V\u00fdhoda je v tom, \u017ee doma nemus\u00edte st\u0159\u00e1dat krabice od ka\u017ed\u00e9 elektroniky. Dobr\u00e9 v\u011bd\u011bt je tak\u00e9 to, \u017ee nevad\u00ed, \u017ee jste si nap\u0159\u00edklad boty koupili v Praze, ale jste z Brna. Pokud m\u00e1 obchod, v kter\u00e9m jste obuv koupili pobo\u010dku i v Brn\u011b, m\u016f\u017eete sv\u00e9 po\u017eadavky vy\u0159\u00eddit i tam. Nebo v jak\u00e9mkoliv jin\u00e9m m\u011bst\u011b, kde se pobo\u010dka prodejce nach\u00e1z\u00ed.
 
 Slo\u017eit\u011bj\u0161\u00ed je to se zp\u016fsobem n\u00e1hrady za zbo\u017e\u00ed, na kter\u00e9m se vada objevila. D\u011bl\u00ed se podle \u201e\u00farovn\u011b\u201c vady. Pokud jde o podstatn\u00e9 poru\u0161en\u00ed smlouvy (tedy vadu, kter\u00e1 by v\u00e1m zabr\u00e1nila p\u0159edm\u011bt koupit, pokud byste o n\u00ed v\u011bd\u011bli), se m\u016f\u017eete rozhodnout, zda chcete vr\u00e1tit pen\u00edze, zbo\u017e\u00ed vym\u011bnit, opravit, zda chcete od prodejce slevu na zbo\u017e\u00ed jin\u00e9. Pokud jde o vadu men\u0161\u00ed, kter\u00e1 nezabra\u0148uje u\u017e\u00edv\u00e1n\u00ed v\u011bci (nefunguj\u00edc\u00ed r\u00e1dio u mobiln\u00edho telefonu apod.), jde o nepodstatn\u00e9 poru\u0161en\u00ed smlouvy a vy se m\u016f\u017eete rozhodnout mezi opravou nebo slevou. Ve chv\u00edli, kdy se na zbo\u017e\u00ed objev\u00ed b\u011bhem z\u00e1ru\u010dn\u00ed doby t\u0159ikr\u00e1t ta sam\u00e1 vada, m\u00e1te n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz. Vy\u0159\u00edzen\u00ed va\u0161eho po\u017eadov\u00e1n\u00ed n\u00e1pravy mus\u00ed ze z\u00e1kona prodejce prov\u00e9st do t\u0159iceti dn\u016f. Pokud tomu tak nebude (a je jedno z jak\u00e9ho d\u016fvodu), mus\u00ed v\u00e1m b\u00fdt vr\u00e1ceny pen\u00edze.
 Jak vid\u00edte, reklamace nen\u00ed nijak slo\u017eit\u00e1 v\u011bc. Ob\u010das je t\u0159eba jenom si st\u00e1t za sv\u00fdm a nenechat se sebou nikoho \u201em\u00e1vat\u201c.
                                                                                                                                                                                                                                                                                                                                                                                         4.2\/5 - (13 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Reklamace aneb Nedejte se!","item":"https:\/\/www.ne-ko.cz\/reklamace-aneb-nedejte-se\/#breadcrumbitem"}]}]